Upgrade and Buyback Policy
Terms and Conditions for Exchange & Buyback:
❖ Value Calculation:
Material |
Upgrade Policy |
Buyback Policy |
Gold Value |
100% of Market Price |
80% of Market Price |
Diamonds & Solitaires |
80% of Market Price |
70% of Market Price |
GST, Discounts & Offers |
Exchange value e-vouchers can be applied to orders without discounts or offers. The new purchase value must be higher than total Exchange Value. Excludes GST. |
GST, any discounts, making charges, certification fees, and offers availed will be deducted from the payment |
Note: Acceptance of the products is subject to review by our Quality Assurance Department. Also please see policy for ineligible products below
❖ Requirements: To avail of our Exchange or Buyback policy, you will need the original product, original/copy of the invoice, product certificate (if any), and a valid government ID proof.
❖ Custom Orders or bespoke orders that were not listed on the website are not eligible for the Exchange & Buyback policy except in the case of damages, where the order will be repaired and replaced. Any requests will be done on a best effort basis. Custom orders have challenges for products that include specific Diamond Shapes that may not be in demand.
❖ Logistic Fee: An additional logistic fee of ₹. 1,500/- will be deducted while determining the buyback value.
❖ Payment Method: Refunds are only offered to the buyers bank details, through NEFT/RTGS. Payment is offered to the person who purchased the product along with the necessary documentation.
❖ Processing Time: Refunds and payments under the Buyback scheme will be made within 21 business days after receiving the product at our registered office.
Request Process:
To initiate a return under the Lifetime Exchange or Buyback Policy at Varniya, please follow these steps:
❖ Email us at hello@varniya.com, requesting an Exchange or Buyback.
❖ Call our Customer Care to confirm when the package is ready with all the required documents for re-shipment.
Varniya reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
Policy version 24.v2: 01.April.2024